Legal
How STRON handles refunds for event registrations and paid services.
Last updated: July 02, 2026
This Refund & Cancellation Policy explains how refunds, cancellations, and chargebacks are handled when You purchase or register for events, virtual challenges, subscriptions, or other paid services on STRON through Razorpay or another authorized payment provider.
STRON is a fitness-first platform where users may register for fitness events, virtual challenges, classes, and other listings offered by STRON or independent organizers. Depending on the listing, STRON may act as a marketplace operator or technology service provider and process payments through third-party gateways such as Razorpay.
Payments are processed by Razorpay or another authorized payment provider. By completing a payment, You authorize the payment provider to process the transaction in accordance with its terms and privacy policy.
STRON does not store complete debit card numbers, credit card numbers, CVV, UPI PINs, or banking credentials.
Refund eligibility depends on the specific event, challenge, subscription, or purchase You selected. The applicable refund rules are shown before You complete payment and may also be stated in event-specific terms published by the organizer.
Where cancellation is permitted, You may request a cancellation through the Service (if available) or by contacting Us at [email protected] with Your order details, registered email or phone number, and the name of the event or listing.
Approved cancellations may receive a full or partial refund based on the listing policy, timing of the request, and any processing or platform fees disclosed before purchase.
If an event, challenge, or paid service is cancelled, postponed, or materially changed by the organizer or STRON, eligible users will be offered a refund, credit, or transfer option as communicated through the Service or by email.
STRON will make reasonable efforts to notify registered participants promptly when a paid listing is cancelled or rescheduled.
If You believe a charge is incorrect, please contact Us at [email protected] before initiating a chargeback so We can review the transaction. Chargebacks and payment disputes may be handled in accordance with Razorpay's policies and applicable law.
Certain events or challenges may include rewards, merchandise, coupons, or sponsor-funded benefits. Availability depends on the organizer unless STRON explicitly states otherwise. Refunds for the underlying registration are governed by this Policy and the listing terms, not by the availability of optional rewards.
For refund, cancellation, or payment questions, contact Us at:
